Good Customer Service Can Be Key to Success

"Do less than customers expect and service is perceived as bad.
Do exactly what customers expect and service is perceived as good . . .
But do more than customers expect and service is perceived as superior."
—John Tschohl

Every career in this world will require some form of customer service ability. Whether it be face-to-face communication or the effect your decisions have on customers, career success boils down to being knowledgeable of the needs and desires of the customer and responding to them. Your emphasis should be on treating customers as individuals instead of focusing on budgetary goals. To learn more about good customer service, visit http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm.

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